The capstone puts you in charge of a fictional practice for one month. It has three parts: a written simulation, the written exam, and a live assessment with our team.
Part 1: One month at Lakeside Therapy Group (simulation)
You receive the practice’s starting point (fictional, no real patient data):
- Four clinicians, one of them starting next month and not yet credentialed
- A schedule at 74% utilization, a waitlist of 23 people and a 14% no-show rate
- Two front-desk staff, one with repeated intake mistakes
- A billing report showing denials doubled this month
- A payer letter requesting records for 15 sessions, due in 21 days
Your deliverable, in a single document:
- A plan to raise utilization and cut no-shows, with targets for next month
- A credentialing and caseload plan for the new clinician
- A short written plan for the coordinator’s performance conversation
- Your read of the denial spike and what you’d ask the billing team
- A step-by-step response to the payer audit with dates
- The owner’s monthly report: numbers, top three problems, decisions needed
Part 2: The written exam
Sixteen questions covering the core and your track. You need 80% to pass, and one retake is included.
Part 3: The live assessment
A 30-minute video call with the Sharp team:
- The owner meeting (role-play): present your monthly report and answer questions about hiring another clinician.
- A staff conversation (role-play): the coordinator from the simulation. We look for specific examples, fairness and an agreed plan.
- Your simulation: we’ll ask you to defend one decision you made.
You’ll get written feedback within three business days. Pass all three parts and you’re certified.