Certification path
Practice Manager
Running the front office, onboarding clinicians, leading the team, and keeping the owner on top of the numbers.
Role you’re prepared for: Practice manager or operations lead for a mental health practice.
- Modules
- 10
- Shared core
- 4
- Exam questions
- 16
- Pass score
- 80%
Can’t afford the fee? Apply for a scholarship
Curriculum
4 shared core modules, then 6 for the practice manager role.
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C1 · 45 min Shared core
The revenue cycle, end to end
How a session turns into a payment: eligibility, coding, claims, remittance and patient balances, with a focus on mental health practices.
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C2 · 60 min Shared core
Insurance, benefits & authorizations
Verifying eligibility and benefits, deductibles and coinsurance, prior authorizations, and what to check before the first appointment.
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C3 · 60 min Shared core
HIPAA & patient privacy
What counts as PHI, identity checks before discussing an account, minimum necessary access, and how to spot a privacy risk early.
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C4 · 60 min Shared core
Patient customer care
Phone, email and portal etiquette, calm and caring conversations with patients in distress, and de-escalation.
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P1 · 60 min
Front office & scheduling operations
Intake, scheduling templates, waitlists, no-show and cancellation policies, and keeping clinicians' calendars full.
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P2 · 75 min
Provider onboarding & credentialing basics
What it takes to add a clinician: licenses, NPI, CAQH, payer enrollment timelines and what the practice can bill meanwhile.
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P3 · 60 min
Leading the practice team
Hiring front-desk and admin staff, writing SOPs, weekly check-ins, scorecards and handling performance issues fairly.
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P4 · 60 min
Practice numbers & billing oversight
The KPIs that show if a practice is healthy (collections, no-shows, A/R days, denial rate) and how to work with the billing team to move them.
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P5 · 60 min
Compliance, audits & policies
Consent forms, record requests, payer audits, incident handling, and keeping policies current.
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P6 · 3–4 hours
Capstone & certification exam
Run a simulated practice for one month: schedule, staff issues, a denial spike and a payer audit. Then pass the written exam.
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Final step
Final exam and practical assessment
16 questions, 80% to pass, then a 30-minute live assessment with our team.
Certification
The lessons are free. The certificate is earned.
The fee pays for the part where our team works with you: grading, the live assessment, written feedback and your verified certificate. Scholarships and practice sponsorships can cover part or all of it.
Certification does not guarantee employment. Graduates are considered first when Sharp places people with the practices we work with.
Sharp Certified Practice Manager
$397
Founding cohort price · $497 after
One-time fee. Includes the final exam, one retake, the practical assessment and your certificate.
Hired through Sharp and still with us after 90 days? We refund your full fee.
- Final exam with one free retake
- Live practical assessment with the Sharp team
- Certificate with a verification ID
- Written feedback on your assessment
- A place in the Sharp talent pool for practice placements
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